The short version
Every A Simple Invite is designed to order. Once you've paid and sent us your details, our designers start building something that exists only for your wedding: your names, your date, your venue, your photos. That work can't be resold or reused, so orders are not refundable once placed.
What you get instead is a guarantee that we'll keep working until the invitation is right. If something isn't what you wanted, tell us and we'll fix it.
Why there's no refund
Digital wedding invitations are made to order. There's no stock to return and nothing to put back on a shelf. From the moment your order lands, a designer is working on your file.
This applies to both the Experience and Premium plans, and to any add-ons purchased alongside them.
What we do instead: revisions
Rather than refunds, we offer unlimited scope to get the design right within the plan you bought.
- Experience plan: we'll make reasonable adjustments to layout, colours, text, photos and blocks until you're happy with the result.
- Premium plan: unlimited design adjustments are included as standard.
Revisions cover changes within the design you approved. They don't cover switching to a different theme or moving to a different plan after the initial design has been signed off. That's new design work, and it's quoted separately.
If you'd like to upgrade from Experience to Premium at any point, we'll credit what you've already paid against the higher plan.
Delivery
Your invitation arrives as a single link, sent to the email address on your order.
- Experience: up to 7 business days from the moment we have all your details.
- Premium: 48–72 hours
The clock starts when you've completed the details form, not when you pay. If we're waiting on your venue address, your guest list or your photos, delivery time pauses until those arrive.
If we're running late for any reason on our side, we'll email you before the deadline passes and tell you what we're doing about it. A delay caused by us is not grounds for a refund, but we'll always offer a fix, usually priority turnaround or a credit toward an add-on.
How long your invitation stays live
Your link stays online until 2 months after your wedding date. Your admin panel, RSVP tracking and guest list export stay available for that whole period, and you can export your guest list to Excel at any time before the link expires.
There are no monthly fees and nothing renews. The one payment covers the whole thing.
We'd recommend exporting your guest list before the two months are up. Once the link expires, we can't restore the data.
Cancelling your order
Because design work begins immediately, orders can't be cancelled for a refund after checkout.
If you need to change your wedding date, change your venue or postpone entirely, that's not a problem — email us and we'll update your invitation at no extra cost. A postponed wedding doesn't mean a lost invitation.
Chargebacks
If you're unhappy, please email us before contacting your bank. A chargeback freezes the account and stops us from doing the one thing that would actually help, which is fixing your invitation. We've never had a problem we couldn't resolve directly.